What do you think of u verse

Next step consumer affairs. They lie and will cheat you out of your money. I started a chat to see if I can reduce my bill and they offered me a free tablet for being a long time customer.

They told me my existing phone line and internet would be locked into a two year contract and the tablet would be free. It sounded like a good idea since I had no plans of changing my number and internet provider. A month later, I notice my bill tripled. We ended up finding out after 5 months of disputes and calling Customer Loyalty that there is nothing they can do. The internet had been locked into a one year contract and the tablet is locked into a 2 year contract.

Their representatives are liars and months later when you notice that your bill has tripled, the Customer Loyalty representatives can do nothing for you to correct the problem.

They are well aware that their service and customer service representatives lie to customers. By the time customers call to dispute it with Customer Loyalty, there is nothing they can do. They are total scammers!! Before this begun we asked that the bill be on the 5th of the month and they said no problem but set our bill for the 25th in only three weeks.

So even though we keep calling and they keep saying that the problem will be taken care of something else messes up. Is any of this making sense to any one? Please let me know. We have no bundles. Only internet through our phone line.

We like our internet but billing is messed up. Att technical service is terrible if you are calli with a problem. They will run their tests and establish that it is an equipment issue but do not come out when requested to do so.

Instead they send you replacement equipment that will not work with how they originally set up the wiring. Leaving you without service for 6 days and only give credit on a percentage of the basic bill. So sad how bad.

I think this must be my week not to have good service. And the on demand makes no sense with regard to content. I agree with all posts, have had same experiences. I love my ATT Uverse, much better than spectrum. I switched to spectrum for 1 year and hated it the whole time.

The remote was about twice as big, the DVR had very little recording space and the channel selection was awful. I switched back to Uverse and actually demanded Uverse because they were trying to get me to take DirectTV which I absolutely refused.

It was, for the first month. And their customer service is the worst! Any phone call, figure at least two hours, oftentimes more. Good luck trying to communicate with a rep from the Far East. I called on May 5th to have my services cancelled on May 18th after having troubles with them in the past and was assured by 3 agents that my service would be discontinued! I had an appointment to get my services installed at my new address on the 1st but nobody showed up.

UVerse is awful. I placed an order online, which was simple and pretty competitive. However, a few days later I get an email that my order was canceled. I got online with another agent, who suggested it was a processing error and asked me to order again, so I did she tried to send me a shopping cart to work from but it was a nightmare. She suggested I call in to order, and tried that. For ANY call no matter how simple the work , they require you to hold open a 4 hour window for the tech to arrive, and give the tech up to 4 hours to complete his work.

The reality is that their work usually takes no more than an hour. The biggest mistake I had ever made in my life was to use their services. I called multiple times to get the problem fixed and every time i call, I get transferred 5 times. When a representative thinks they have fixed the problem, I have to call back a few days later for the same problems. Also direct tv cable is trash, the cable should not go out every time it rains.

I understand if it thunderstorms but when it just simply rains the cable should still be on. DO NOT get your services with them. You will regret it. Equipment went out at least 3 times a year so no tv or internet while I waited for days to have someone out. The bill would literally go up monthly. Not a word of that mentioned to me! Hands down the worst cable provider, period. Internet goes out constantly, which means no internet OR cable.

Essentially, makes your house unable to work in. Customer service is horrible. Have been trying to set up a hotspot for an hour now-keep getting hung up on as I mentioned before. The price will not be what they tell you. They came out 5 times before they got my cable and internet on. It took two weeks before they could give me service because they had to turn off the current service.

Then they told me they had to put in new wire. They dug a huge hole in my yard and it took two weeks to fill it in in. The internet worked two weeks then quit working. Their service is terrible. Vivint Smart Home Security Review. By signing up, you agree to our Terms of Use and Privacy Policy. Disclaimer : The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing.

This is not a guarantee. All information is subject to change. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.

Each individual's unique needs should be considered when deciding on chosen products. Go to Reviews. Watch our video reviews on. Home Security Home Security Reviews. SimpliSafe Google Nest Secure vs. What is Home Security Monitoring? Internet Reviews. Verizon Fios Spectrum vs. Mobile Reviews. Verizon T-Mobile vs. What Carriers Use Verizon's Network? What Carriers Use Sprint's Network? Home » TV Service. Tried everything. When you can understand them, they read off their scripted response and really offer no help.

It is like a Mounds Bar. The few times it does work, it is nice but do not get to experience that too often. Google it, I am certainly not the only one with this issue. I have been a customer since and I am mostly happy with my service.

Customer service has been quite disappointing in times that I had to reach out: my relocation was a disaster I was told to bring my boxes from IL to CA, very expensive shipping.

Then when the tech came he informed me customer service should have never told you that, new boxes were installed. I sent the old boxes back to att. My service works as expected, the occasional reset, but I am able to do it on my own. I just wish that customer service was still part of the overall picture. The following data may be collected and linked to your identity:. The following data may be collected but it is not linked to your identity:.

Privacy practices may vary, for example, based on the features you use or your age. Learn More. Home Security Home Security Reviews. SimpliSafe Google Nest Secure vs. What is Home Security Monitoring? Internet Reviews. Verizon Fios Spectrum vs. Mobile Reviews. Verizon T-Mobile vs. What Carriers Use Verizon's Network? What Carriers Use Sprint's Network? Home » TV Service. Which are you a bigger fan of: sports coverage or shorter contracts?

Best for Sports. View Plans. Read review. Best for Pricing. By Chantel Buchi. Published on August 27, Share Article. But let's dive in to see which one is best for you and your family. HD hrs. HD Contract 2 yrs. Learn more View Plans View Plans. Offers and availability may vary by location and are subject to change. Price increases for months 13— Find the best TV providers in your area. Offers and availability vary by location and are subject to change. Prices higher in 2nd year.

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